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An environment that fosters growth.

A company is only as good as the people behind it. We are always interested in meeting talented individuals who want to progress their careers and make a difference to our business.

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well.

We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.

Open Positions

Account Executive - Personal Lines (Hudson, WI)

Job Location:

Hudson, WI 54016,USA, 54016

Job Category:

Insurance Sales

Job Description:

We are looking for YOU to join our team and be our NEW Account Executive for Personal Lines in our Hudson office.

As an Account Executive for Spectrum Insurance Group, you will manage a book of business, service existing client accounts, and assist agents in providing insurance products for existing and prospective clients with a goal of building relationships while delivering exceptional customer service focused on customer retention.

Qualified candidates will be licensed and have 3+ years of personal lines experience.

Benefits
  • Full-Time
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life insurance
  • Flexible Spending Accounts
  • Short and Long Term Disability
  • Accident and Critical Illness Insurance
  • Long Term Care Insurance
  • Identity Theft Protection
  • Paid Holidays
  • Paid Time Off
  • 401K Plan
Responsibilities
  • Independently manages a book of business not assigned to an agent
  • Prepares submissions and markets new/renewal business to appropriate carriers
  • Responds to all day-to-day inquiries and service issues for assigned clients
  • Provides coverage recommendations and collects exposures from clients and prospects
  • Maintains agency management system with up-to-date and accurate information
  • Serves as liaison between client and vendors/carriers to resolve issues and identify process improvement opportunities
  • Tracks, manages and documents open issues keeping the client and agent informed of status and resolution
  • Quotes, analyzes, compares, and recommends coverage options for clients
  • Manages renewal timeline to ensure timely execution of client decisions
  • Prepares summaries of insurance, renewals, schedules, and proposals
  • Reviews client contracts and policies for accuracy
  • Supports Agents with new and renewal business presentations as needed
  • Builds and maintains strong customer relationships through pro-active communication
  • Communicates and educates clients on latest industry trends, issues, and changes
  • Attends client meetings as required
Requirements

Required Knowledge and Skills

  • Knowledge of insurance products, rating, and underwriting procedures
  • Excellent verbal and written communication skills
  • Strong analytical thinking, business acumen and organizational skills
  • Proficient computer skills including the ability to document and access information in an electronic system
  • Ability to follow existing processes, procedures, and verbal instruction
  • Ability to manage multiple priorities, accurately, efficiently, and independently
  • Attention to detail and ability to complete tasks with a high degree of accuracy

License and Certification Requirements

  • Valid WI driver’s license and acceptable driving history
  • Current licensure or ability to obtain a Property & Casualty Resident Intermediary granted by the State of Wisconsin

Account Manager - Personal Lines (Hudson, WI)

Job Location:

Hudson, WI 54016,USA, 54016

Job Category:

Insurance Sales

Job Description:

We are looking for YOU to join our team and be our NEW Account Manager for Personal Lines in our Hudson office. You will work closely with a team of agents to provide excellent customer service and support to individual and group clients.

Qualified candidates will be licensed and have 3+ years of personal lines experience. 

Benefits
  • Full-Time
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life insurance
  • Flexible Spending Accounts
  • Short and Long Term Disability
  • Accident and Critical Illness Insurance
  • Long Term Care Insurance
  • Identity Theft Protection
  • Paid Holidays
  • Paid Time Off
  • 401K Plan
Responsibilities
  • Act as primary contact for all day-to day service issues and other inquiries for assigned clients.
  • Act as liaison between client and vendors/carriers to resolve issues and identify process improvement opportunities.
  • Track, manage and document open issues keeping the client and agent informed on status and resolution.
  • Coordinate marketing projects by gathering required employee and plan documentation such as census data, experience data, current and proposed plan design information.
  • Quote, analyze and compare health, individual and ancillary quotes.
  • Manage renewal timeline to ensure timely execution of client decisions.
  • Prepare summaries of insurance, schedules, and proposals as needed for account review.
  • Review client contracts and policies for accuracy.
  • Support Agents as needed with new and renewal business presentations.
  • Coordinate enrollment and information meetings between client and carrier.
  • Maintains and updates agency management system.
  • Builds relationship with clients through pro-active communications.
  • Communicates and educates clients on latest trends, concerns and changes in the industry.
Requirements
Required Knowledge and Skills

  • Knowledge of insurance products, rating, and underwriting procedures
  • Practical knowledge of quoting process and tools
  • Excellent verbal and written communication skills
  • Strong analytical thinking, business acumen, and organizational skills
  • Proficient computer skills including the ability to document and access information
  • Ability to follow existing processes, procedures, and verbal instruction
  • Ability to manage multiple priorities, accurately, efficiently, and independently
  • Attention to detail and ability to complete tasks with a high degree of accuracy

License and Certification Requirements

  • Valid WI driver’s license and acceptable driving history
  • Current licensure or ability to obtain a Property & Casualty Resident Intermediary granted by the State of Wisconsin

Front Desk Receptionist (Wausau, WI)

Job Location:

Wausau, WI 54401,USA, 54401

Job Category:

Admin / Secretarial

Job Description:

We are looking for YOU to join our team and be our NEW Front Desk Receptionist at our Wausau location. You will support our team by:

  • Answering incoming phone calls;
  • Greeting and directing insurance office visitors;
  • Administering change requests and endorsements;
  • Entering data into our agency management system;
  • Providing administrative support to the location.
Benefits
  • Full-Time
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life insurance
  • Flexible Spending Accounts
  • Short and Long Term Disability
  • Accident and Critical Illness Insurance
  • Long Term Care Insurance
  • Identity Theft Protection
  • Paid Holidays
  • Paid Time Off
  • 401K Plan
Responsibilities

Administrative

  • Receives and accurately sorts and distributes incoming mail
  • Ensures incoming faxes are emailed to the appropriate person or department
  • Completes MVR requests and trucking certificates according to scheduled rotation
  • Maintains agency management system with up-to-date and accurate data
  • Administers change requests and endorsements
  • Assists with processing and suspense of new business, renewals, cancellations, and endorsement requests
  • Completes applications in coordination with Agent, Account Manager/Executive
  • Performs basic office functions including emailing, filing, scanning, copying, and faxing
  • Assists other departments with mailing, filing, generating letters, and assembling binders
  • Updates and maintains employee and departmental phone directories
  • Documents customer comments and account changes and relays to appropriate person
  • Orders hospitalization and memorial gifts upon request and according to policy
  • Organizes tasks and resources to complete work and meet deadlines according to established procedures
  • Makes decisions on a variety of tasks frequently requiring discretion, judgment and initiative guided by general procedures or standards
  • Assists with Customer Service Representative and Agency Services Representative duties as needed

Customer Service

  • Welcomes and greets members and visitors over the phone and in person
  • Answers incoming phone calls and efficiently directs callers to the appropriate person
  • Greets and offers coffee or water to walk-in customers
  • Answers customer questions and resolves complaints in a timely and efficient manner
  • Delivers exceptional customer service according to Spectrum’s Customer
  • Service Standards with a goal of exceeding customer expectations with every interaction
  • Promotes a customer-focused environment by providing friendly, courteous, and helpful service to internal and external customers
  • Supports a team-oriented environment by interacting in a professional, collaborative, and respectful manner with all employees, clients, customers and/or vendors
  • Communicates effectively and respectfully with all employees, visitors, and customers
  • Interacts in a cooperative and professional manner with all employees, clients, customers and/or vendors
Requirements

Education and/or Work Experience Requirements
High School diploma or equivalent. Associate’s degree and insurance industry experience preferred.

Required Knowledge and Skills

  • Effective listener with friendly, welcoming interpersonal skills
  • Proficient with Microsoft Office including Outlook, Word, and Excel
  • Ability to operate a multi-line telephone
  • Excellent verbal and written communication skills
  • Highly organized with the ability to prioritize and multi-task
  • Attention to detail and ability to complete tasks with a high degree of accuracy
  • Ability to follow existing processes, procedures, and verbal instruction

Account Manager - Commercial Lines (Eau Claire, WI)

Job Location:

Eau Claire, WI 54701,USA

Job Category:

Insurance Sales

Job Description:

We are looking for YOU to join our team and be our NEW Account Manager for Commercial Lines in our Eau Claire office. You will work closely with a team of agents to provide excellent customer service and support to individual and group clients.

Qualified candidates will be licensed and have 3+ years of commercial experience. 

Benefits
  • Full-Time
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life insurance
  • Flexible Spending Accounts
  • Short and Long Term Disability
  • Accident and Critical Illness Insurance
  • Long Term Care Insurance
  • Identity Theft Protection
  • Paid Holidays
  • Paid Time Off
  • 401K Plan
Responsibilities
  • Act as primary contact for all day-to day service issues and other inquiries for assigned clients.
  • Act as liaison between client and vendors/carriers to resolve issues and identify process improvement opportunities.
  • Track, manage and document open issues keeping the client and agent informed on status and resolution.
  • Coordinate marketing projects by gathering required employee and plan documentation such as census data, experience data, current and proposed plan design information.
  • Quote, analyze and compare health, individual and ancillary quotes.
  • Manage renewal timeline to ensure timely execution of client decisions.
  • Prepare summaries of insurance, schedules, and proposals as needed for account review.
  • Review client contracts and policies for accuracy.
  • Support Agents as needed with new and renewal business presentations.
  • Coordinate enrollment and information meetings between client and carrier.
  • Maintains and updates agency management system.
  • Builds relationship with clients through pro-active communications.
  • Communicates and educates clients on latest trends, concerns and changes in the industry.
Requirements

Required Knowledge and Skills

  • Knowledge of insurance products, rating, and underwriting procedures
  • Practical knowledge of quoting process and tools
  • Excellent verbal and written communication skills
  • Strong analytical thinking, business acumen, and organizational skills
  • Proficient computer skills including the ability to document and access information
  • Ability to follow existing processes, procedures, and verbal instruction
  • Ability to manage multiple priorities, accurately, efficiently, and independently
  • Attention to detail and ability to complete tasks with a high degree of accuracy

License and Certification Requirements

  • Valid WI driver’s license and acceptable driving history
  • Current licensure or ability to obtain a Property & Casualty Resident Intermediary granted by the State of Wisconsin

Customer Service Representative – Personal and/or Commercial Lines (Stevens Point, WI)

Job Location:

Stevens Point, WI 54481, USA

Job Category:

Customer Service Representative

Job Description:

We are looking for YOU to join our team and be our NEW Customer Service Representative working in our Stevens Point, Wisconsin office. You will support our team by working with the account manager, preparing proposals, answering incoming phone calls, greeting and directing insurance office visitors, handling change requests and endorsements, and maintaining our agency management system with current information.

We are asking that you have already obtained your Property & Casualty License and have at least 1-3 years of commercial or personal lines experience.

Benefits
  • Full-Time
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life insurance
  • Flexible Spending Accounts
  • Short and Long Term Disability
  • Accident and Critical Illness Insurance
  • Long Term Care Insurance
  • Identity Theft Protection
  • Paid Holidays
  • Paid Time Off
  • 401K Plan
Responsibilities
Production Support

  • Completes applications in coordination with Agent, Account Executive or Account Manager(s) and submits applications to eligible and appropriate carriers
  • Prepares proposals and renewal summaries
  • Maintains agency management system with up-to-date and accurate data
  • Administers processing and suspense of new business, renewals, cancellations, and endorsement requests
  • Prepares certificates, binders, surety bonds and general correspondence
  • Completes MVR requests and trucking certificates according to scheduled rotation
  • Administers change requests and endorsements
  • Completes applications in coordination with Agent, Account Manager/Executive
  • Answers incoming phone calls, greets and assists agency visitors
  • Acts as primary and/or secondary back-up to front desk receptionist, if applicable
Administrative

  • Organizes tasks and resources to complete work and meet deadlines according to established procedures
  • Makes decisions on a variety of tasks frequently requiring discretion, judgment and initiative guided by general procedures or standards
  • Responds to incoming phone calls and emails promptly and effectively
  • Performs basic office functions including emailing, filing, scanning, copying, and faxing
Customer Service

  • Delivers exceptional customer service according to Spectrum’s Customer Service Standards with a goal of exceeding customer expectations with every interaction
  • Promotes a customer-focused environment by providing friendly, courteous, and helpful service to internal and external customers
  • Answers customer questions and resolves complaints in a timely and efficient manner
  • Supports a team-oriented environment by interacting in a professional, collaborative, and respectful manner with all employees, clients, customers and/or vendors
Requirements

Required Knowledge and Skills

High School diploma or equivalent required. Associate’s or Bachelor’s degree preferred. Work experience required to perform this job satisfactorily is typically acquired through a minimum of one-year insurance industry experience in personal and/or commercial lines.

  • Excellent verbal and written communication skills
  • Strong analytical thinking and organizational skills
  • Ability to interact professionally and effectively with customers and team members
  • Proficient computer skills including the ability to document and access information
  • Ability to follow existing processes, procedures, and verbal instruction
  • Ability to manage multiple priorities, accurately, efficiently, and independently
  • Attention to detail and ability to complete tasks with a high degree of accuracy

License and Certification Requirements

  • Current licensure or ability to obtain a Property & Casualty Resident Intermediary granted by the State of Wisconsin
Application

We are passionate about serving our clients, developing our professionals and giving back to our communities. If you are a committed professional with a passion for delivering unparalleled service, we are interested in hearing from you.

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Company Benefits

Join our team and enjoy these benefits as you take your career to the next level!

  • 401(k)
  • Dental
  • Vision
  • Medical
  • Paid Vacation
  • Paid Holidays